Scheduled recipient reviews — catch staff turnover before it costs enquiries

Form notifications go to people, and people leave. When the form's recipient or the fallback recipient moves on, email keeps flowing to whoever is left, so nothing looks broken, no alert fires, and your two-recipient safety net quietly becomes one. Nobody finds out until the second mailbox goes stale, and by then enquiries are missing.

What we're planning:

  • On a cadence you choose (quarterly by default), Always Alert emails your fallback recipient a short review of every notification recipient it knows about: the form's own recipients where we can read them, plus your fallback, emergency, and monitoring addresses.

  • One link opens a review screen in wp-admin: confirm the list is still right, or fix it on the spot.

  • If the review goes unanswered after a generous window and one reminder, your monitoring address gets a nudge to check in with the client.

Being straight with you, as always: a confirmed review is a human saying "this list is still correct": it doesn't prove inbox delivery, and software can't know someone resigned. What it does is put the recipient list in front of a human a few times a year, which is how turnover gaps actually get caught.

This builds on per-form recipient discovery, which is coming first.

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Upvoters
Status

In Review

Board
💡

Feature Request

Date

About 1 month ago

Author

Kelsey

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